Q: How much does shipping cost for heavy furniture?

A: We offer a flat-rate shipping fee of $6.99 USD for all orders within the United States, including our oversized mattresses and ergonomic chairs.

Q: How long will it take to receive my order?

A: Our total delivery timeframe is 3 to 10 business days. This includes 1-3 days for handling/inspection and 2-7 days for transit via specialized furniture carriers.

Q: Do you ship to P.O. Boxes?

A: Due to the size of our mattresses and chairs, we cannot ship to P.O. Boxes. We require a physical street address for all furniture deliveries.

Q: How are your mattresses shipped?

A: Most of our mattresses use “Bed-in-a-Box” technology. They are compressed and vacuum-sealed into a manageable box for easier transport into your home.

Q: Do the chairs require assembly?

A: Some of our chairs require minor assembly. We provide all necessary hardware, tools, and easy-to-follow instructions inside the package.

Q: Is there a “break-in” period for mattresses?

A: Yes! It can take your body up to 30 nights to adjust to a new mattress. We recommend sleeping on it for at least 3 weeks before deciding on a return.

Q: What is your return policy?

A: We offer a 60-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund. Return shipping is free!

Q: How do I return an unboxed mattress?

A: Since mattresses cannot be re-compressed, please contact us at support@goshootgo.com. We will coordinate a local pickup or donation for you at no extra cost.

Q: Is my payment secure?

A: Absolutely. Our website uses SSL encryption and PCI-compliant payment gateways like PayPal and major credit card processors to ensure your data is 100% safe.