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CANCELLATION & MODIFICATION
At Goshootgo, we aim to process your furniture orders efficiently. Please review our policies for canceling or changing your order.
1. Order Cancellation Policy
If you change your mind about your mattress or chair purchase, you must request a cancellation within 12 hours of placing the order. This window allows us to halt the preparation and heavy-duty packaging process before the item is handed over to the freight carrier.
Important Note:
Once the 12-hour period has passed, the order has likely entered our fulfillment stage or been loaded onto the delivery vehicle. In this case, the order cannot be canceled, and you must follow our Returns Policy once the shipment arrives.
2. Order Modifications
Need to update your shipping address or change the color/size of your furniture? We can only accommodate these requests if the order has not been dispatched.
- Modification Window: All change requests must be submitted within 12 hours.
- Address Accuracy: Please double-check your delivery address at checkout. We are not responsible for shipments sent to an incorrect address provided by the customer if the modification was not requested within the timeframe.
- Product Swaps: For chair model or mattress size swaps, any price difference will be charged or refunded accordingly before shipping.
3. How to Request a Change
To ensure your request is intercepted immediately, please email our support team at support@goshootgo.com with the following subject line format:
“URGENT: Cancel Order #[Your Order Number]”
or
“URGENT: Change Address Order #[Your Order Number]”
Our team operates Monday through Saturday and will respond with a confirmation once the status has been updated.
4. Refund Issuance
If your cancellation is approved within the 12-hour window, a full refund will be issued immediately. The credit will appear on your original payment method (PayPal, Credit Card, etc.) within 7 business days, depending on your bank’s processing time.