FAQs

How do I place an order?

Browse our collection, select your preferred product and size, add it to your cart, and complete checkout using one of our accepted payment methods.

Can I change my order after placing it?

Yes. Orders may be changed before they enter processing.

Please contact Customer Support as soon as possible if you need to update:

• Shipping address
• Recipient name
• Product size
• Quantity
• Contact information

Once processing begins, changes may no longer be possible.

Can I cancel my order?

Yes, provided your order has not yet entered processing.

If cancellation is approved before processing begins, a full refund will be issued to your original payment method.

Will I receive an order confirmation?

Yes.

After your payment is successfully completed, you will receive an order confirmation email containing your purchase details.

Where do you ship?

We currently ship only within the United States.

We do not offer international shipping.

How much does shipping cost?

No hidden shipping fees are added after checkout.

How long does processing take?

Orders are processed within:

1–2 business days

Processing takes place Monday through Friday.

How long does delivery take?

Standard delivery usually takes:

2–6 business days

Delivery times depend on your shipping location and carrier operations.

Some orders may arrive earlier than expected.

Which shipping carriers do you use?

Orders are shipped using one of the following carriers:

• USPS
• UPS
• FedEx

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active.

What is your return policy?

We accept returns within 60 calendar days from the delivery date, provided the returned item meets our return eligibility requirements.

Is return shipping free?

Yes.

Approved returns include a prepaid return shipping label at no additional cost.

The label will be sent to your email after your return request is approved.

How do I start a return?

Contact Customer Support and provide:

• Your order number
• Reason for the return
• Photos if the item is damaged or incorrect

Once approved, we will email you a prepaid return shipping label.

How long does a refund take?

Approved refunds are processed within:

7 business days

Refunds are issued to the original payment method.

Your payment provider may require additional time before the funds appear in your account.

Do you charge restocking or storage fees?

No.

We do not charge:

• Restocking fees
• Storage fees

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

What currency do you use?

All prices on our website are displayed in:

United States Dollar (USD)

Are there any hidden fees?

No.

Before you complete your purchase, checkout clearly displays:

• Product price
• Shipping charge
• Applicable taxes (if any)
• Total amount due

What products do you sell?

We currently offer men's apparel, including:

• Men's T-Shirts
• Men's Jackets
• Men's Polo Shirts

Will the product look exactly like the photos?

We make every effort to display products accurately.

However, colors may appear slightly different depending on your device's screen settings.

Is my payment information secure?

Yes.

Payments are processed using secure payment providers.

We do not store complete payment card information on our website.

Do you use cookies?

Yes.

We use cookies and similar technologies to:

• Keep your shopping cart active
• Remember preferences
• Improve website performance
• Enhance your browsing experience
• Maintain website security

You may manage cookie settings through your web browser.

Do you sell my personal information?

No.

We do not sell or rent your personal information.

Your information is used only to operate our business, fulfill orders, provide customer support, improve our services, and comply with legal obligations.

How can I contact Customer Support?

You can contact us using the information below.

Email:

support@goshootgo.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM Eastern Time (ET)

How quickly will I receive a response?

We strive to respond to customer inquiries as quickly as possible during our regular support hours.

Response times may vary depending on inquiry volume.

Customer Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM Eastern Time (ET)