FAQs

How do I place an order?

Browse our available products, select the appropriate size and other available options, add the item to your cart, and proceed through checkout using one of the payment methods available for your order.

Can I change my order after placing it?

Order changes may be possible before the order enters processing. Please contact Customer Support as soon as possible if you need to request a change.

You may request changes to information such as:

• Shipping address
• Recipient name
• Product size
• Quantity
• Contact information

Once processing has started, we may be unable to modify the order.

Can I cancel my order?

A cancellation may be approved if the order has not yet entered processing.

If an eligible cancellation is approved, the applicable refund will be issued to the original payment method.

Will I receive an order confirmation?

Yes. After your order is successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Where do you ship?

We currently ship only to eligible addresses within the United States.

International shipping is not currently available.

How much does shipping cost?

The applicable shipping charge is displayed before you submit payment.

What is the order cutoff time?

Our order cutoff time is:

5:00 PM Eastern Time (ET), Monday–Friday

Orders submitted after the cutoff time begin processing on the next business day.

How long does order processing take?

1–2 business days

Order processing takes place Monday through Friday, excluding applicable holidays.

How long does delivery take?

2–6 business days in transit

Estimated total delivery time is generally 3–8 business days when the 1–2 business day processing period and 2–6 business day transit period are combined.

Carrier delays, severe weather, holidays, or other circumstances outside our reasonable control may affect actual delivery timing.

Which shipping carriers may be used?

Depending on the order and delivery location, shipping may be provided through:

• USPS
• UPS
• FedEx

How can I track my order?

When tracking information becomes available for your shipment, it will be included in the applicable shipping notification sent to the email address associated with your order.

Carrier tracking information may require additional time to update after a shipping notification is issued.

What is your return window?

Eligible returns may be requested within 60 calendar days from the date your order is delivered.

What condition must returned items be in?

Returned items must meet the eligibility and condition requirements described in our Return & Refund Policy. Please review that policy before sending an item back.

Is return shipping free?

Yes. Approved returns include a prepaid return shipping label at no additional cost to the customer.

The applicable return instructions and prepaid label will be provided after the return request is approved.

How do I request a return?

Contact Customer Support at support@goshootgo.com and provide:

• Your order number
• The reason for the return
• Photos when the product is damaged, defective, or incorrect

Please wait for return authorization and the applicable return instructions before sending the item.

How long does a refund take?

After an eligible returned item is received, inspected, and approved, Goshootgo processes the applicable refund within:

7 business days

Approved refunds are issued to the original payment method used for the order.

Your bank or payment provider may require additional processing time before the refunded funds appear in your account.

Do you charge a restocking fee?

No. Goshootgo does not charge a restocking fee for approved returns.

Which payment methods do you accept?

Goshootgo currently supports the following credit and debit card networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club International
• JCB
• UnionPay
• Elo

Supported digital wallets and express checkout options include:

• Shop Pay
• PayPal
• Apple Pay
• Google Pay
• Venmo

Payment method availability may vary depending on your device, browser, location, account eligibility, card issuer, and payment provider requirements. The payment methods displayed during checkout are the methods currently available for your order.

What currency does Goshootgo use?

Prices, shipping charges, and order totals on goshootgo.com are displayed in:

United States Dollars (USD)

Are there hidden checkout fees?

Goshootgo does not add hidden checkout fees or payment-method convenience fees after you confirm your purchase.

Before payment is submitted, checkout displays the applicable:

• Product price
• Shipping charge
• Applicable taxes, if any
• Final order total

What products do you sell?

Goshootgo currently offers men's apparel, including:

• Men's T-Shirts
• Men's Jackets
• Men's Polo Shirts

Will product colors look exactly the same as the images?

We make reasonable efforts to display product images and colors accurately.

Actual color appearance may vary slightly depending on your screen, device, display settings, or lighting conditions.

How is my payment information handled?

Payment information is handled through the secure checkout and payment services available through our Shopify checkout.

Goshootgo does not ask customers to send complete payment card information or payment account passwords by email.

Do you use cookies?

Yes. Goshootgo and applicable service providers may use cookies and similar technologies for functions such as:

• Shopping cart functionality
• Remembering preferences
• Website performance and analytics
• Security and fraud prevention
• Other purposes described in our Privacy Policy and Cookie Policy

Please review our Privacy Policy and Cookie Policy for additional information.

How is my personal information used?

Personal information is handled as described in our Privacy Policy, including for purposes such as processing orders, providing customer support, operating our website, preventing fraud, improving services, and complying with applicable legal obligations.

How can I contact Goshootgo?

Email: support@goshootgo.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

How quickly will I receive a response?

Customer inquiries are reviewed during our regular support hours. Actual response time may vary depending on inquiry volume and the nature of the request.

Support Hours

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)