Order Cancellation & Change Policy

Effective Date: July 18, 2026

Summary

• Orders may be canceled or modified before they enter processing.
• Orders begin processing according to our daily 5:00 PM Eastern Time (ET), Monday–Friday order cut-off.
• Once an order has entered processing or has been shipped, it generally cannot be canceled or modified.
• Customers should contact us as soon as possible if changes are needed.
• Approved cancellations receive a full refund to the original payment method.
• Orders that cannot be canceled may still qualify for return after delivery under our Return & Refund Policy.

Order Processing

Orders are processed according to the following schedule:

Because orders are prepared quickly after purchase, requests to cancel or modify an order should be submitted immediately.

Cancelling an Order

You may request cancellation after placing an order.

Cancellation requests are accepted only if the order has not yet entered processing.

If the cancellation request is approved:

• The order will be canceled.
• No shipping charges will be incurred for the canceled order.
• A full refund will be issued to the original payment method.

Once processing has started, cancellation may no longer be possible.

Changing an Order

Customers may request changes before processing begins.

Depending on order status, the following changes may be possible:

• • Shipping address
• • Recipient name
• • Contact information
• • Product size
• • Product quantity
• • Product color, when available

Requested changes are subject to product availability and operational feasibility.

Once an order enters processing, modifications generally cannot be made.

How to Request a Cancellation or Change

Please contact Customer Support as soon as possible.

Include:

• Order number
• Full name used for the order
• Email address
• Requested change or cancellation
• Reason for the request (optional)

Early requests provide the greatest opportunity for successful cancellation or modification.

Orders That Cannot Be Changed

Orders generally cannot be changed when:

• Processing has already begun.
• The package has been prepared for shipment.
• A shipping label has been created.
• The order has been transferred to the shipping carrier.
• The package has already been shipped.

In these situations, customers may use the return process after delivery if eligible.

Orders That Cannot Be Canceled

Orders generally cannot be canceled after:

• Processing has started.
• Shipment has been confirmed.
• The tracking number has been issued.
• The package has been collected by the shipping carrier.

If cancellation is no longer possible, customers may request a return after receiving the order in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate:

• • Recipient name
• • Shipping address
• • Apartment or unit number
• • City
• • State
• • ZIP Code
• • Telephone number

If incorrect information is submitted, please contact us immediately.

Although we will make reasonable efforts to update the information before shipment, changes cannot be guaranteed once processing has begun.

Fraud Prevention

For customer protection, we reserve the right to:

• Verify customer identity.
• Confirm payment information.
• Request additional order verification.
• Delay processing while verification is completed.
• Cancel orders suspected of fraud, unauthorized payment, or unlawful activity.

If an order is canceled by us for these reasons and payment has been successfully captured, the applicable amount will be refunded to the original payment method.

Refunds for Approved Cancellations

If a cancellation request is approved before processing begins:

The time required for funds to appear in your account may vary depending on your bank or payment provider.

After Shipment

• Once an order has been shipped, it cannot be canceled.
• Shipping charges are generally non-refundable.
• Delivery will continue as scheduled.
• Eligible items may be returned after delivery according to our Return & Refund Policy.

Example Scenarios

Related Policies

Additional information is available in our:

• • Shipping Policy
• • Return & Refund Policy
• • Terms of Service
• • Privacy Policy

Contact Us

If you need to cancel or change an order, please contact us as soon as possible.