Return & Refund Policy

Effective Date: July 18, 2026

Summary

• Returns are accepted within 60 calendar days of delivery.
• Refunds are processed within 7 business days after the returned item has been received and inspected.
• Return shipping is free for approved returns.
• A prepaid return shipping label will be emailed after the return request is approved.
• Customers should download and print the provided shipping label.
• No restocking or storage fees are charged.
• Items must meet the return eligibility requirements described below.
• Refunds are issued to the original payment method.

Return Eligibility

You may request a return within 60 calendar days from the date your order is delivered.

To qualify for a return, items must:

• Be returned within the 60-day return period.
• Be in their original condition.
• Be free from excessive wear, misuse, or intentional damage.
• Include all original components and accessories, if applicable.

Products returned without prior approval may experience processing delays.

Non-Returnable Items

Returns cannot be accepted for items that:

• Show significant signs of misuse or intentional damage.
• Have been altered after delivery.
• Were damaged due to improper handling by the customer.
• Are returned after the 60-day return period.

If a returned item does not meet the eligibility requirements, it may be returned to the customer without a refund.

How to Request a Return

To begin a return:

1. Contact our Customer Support team at support@goshootgo.com.
2. Include:
   • Your order number.
   • The reason for the return.
   • Photos if the item is damaged or incorrect.
3. Our team will review your request.
4. If approved, a prepaid return shipping label will be sent to your email address.
5. Download and print the label.
6. Attach the label securely to the package.
7. Ship the package using the approved carrier.

No return shipping payment is required for approved returns.

Return Shipping

Approved returns include a prepaid shipping label at no additional cost.

Return Address

Please send approved returns to:

Goshootgo
91 Overhill Dr
Suffield, CT 06078-1945
United States

Please do not return products without first obtaining return authorization.

Inspection Process

After your returned package arrives:

• The package is inspected.
• The returned item is verified against the original order.
• The condition of the item is evaluated.
• Refund eligibility is confirmed.

Inspection typically begins shortly after delivery to our returns facility.

Refund Policy

Once your return has been approved after inspection, your refund will be processed.

Refunds include:

• Product purchase price.
• Any eligible taxes paid during checkout, if applicable.

Original shipping charges are generally non-refundable unless:

• The wrong item was shipped.
• The item arrived damaged.
• The product has a verified manufacturing defect.
• The return is caused by our error.

Exchanges

If you receive:

• The wrong product,
• A damaged product,
• A defective product,

please contact us promptly.

When available, we may offer:

• A replacement item.
• An exchange for the same product.
• A full refund if a replacement cannot be provided.

Damaged, Defective, or Incorrect Items

• Contact us as soon as possible after delivery.
• Include your order number.
• Provide photographs showing the issue.

Our team will review the information and provide an appropriate resolution.

Cancellations

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure after delivery.

Example Return Scenarios

Privacy

Information submitted during the return process is used only for:

• Verifying your order.
• Processing your return.
• Issuing refunds.
• Providing customer support.
• Preventing fraudulent return activity.

Your personal information is handled in accordance with our Privacy Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us.